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vID Internal Resource Center
vID Internal Resource Center
vID Internal Resource Center
Overview
vID App Overview
vID Value Proposition
Technical Documentation
Getting Started - vID
Testing Instructions
Alternate Flow - vID Web
Integration Guides
Biometric Thresholds
Manual Review Guide
vID Manual Decision Matrix
Sales & Marketing
Pitching vID
Marketing (HOLD) EMBED DOCS
Selling Strategies
(HOLD) EMBED PRICING DOC
Training & Support
Resource Center
Support Documentation
Updates & Change Logs
Compliance & Security
Data Handling and Privacy
Security Protocols
Legal Documentation
Feedback
Feedback Form
vID Issue Exploration Form
Feedback
vID Issue Exploration Form
vID Issue Exploration Form
vID Issue Exploration Form
1
Email Address
Please provide the email address used to create your vID account
What device do you have?
iOS
Android
What software version is your device running on?
Ex: iOS 17.0, Android 23
What version of the vID app do you have installed?
Ex: version 1.16.0
Please describe the issue you encountered in the vID app
Have you taken any prior remediation steps prior to contacting support?
Attach a screenshot or screen recording
Responses won't be saved because this doc is in play mode
Submit
vID Issue Exploration Results
vID Issue Exploration Results
1
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