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vID Internal Resource Center
vID Internal Resource Center
vID Internal Resource Center
Overview
vID App Overview
vID Value Proposition
Technical Documentation
Getting Started - vID
Testing Instructions
Alternate Flow - vID Web
Integration Guides
Biometric Thresholds
Manual Review Guide
vID Manual Decision Matrix
Sales & Marketing
Pitching vID
Marketing (HOLD) EMBED DOCS
Selling Strategies
(HOLD) EMBED PRICING DOC
Training & Support
Resource Center
Support Documentation
Updates & Change Logs
Compliance & Security
Data Handling and Privacy
Security Protocols
Legal Documentation
Feedback
Feedback Form
vID Issue Exploration Form
Feedback
vID Issue Exploration Form
vID Issue Exploration Form
vID Issue Exploration Form
Email Address
Please provide the email address used to create your vID account
What device do you have?
iOS
Android
What software version is your device running on?
Ex: iOS 17.0, Android 23
What version of the vID app do you have installed?
Ex: version 1.16.0
Please describe the issue you encountered in the vID app
Have you taken any prior remediation steps prior to contacting support?
Attach a screenshot or screen recording
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Submit
vID Issue Exploration Results
vID Issue Exploration Results
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